Event FAQ
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Will you be having more events after this? |
Thank you for your interest in event! While this is our only planned roadshow for the year, we would love to keep you updated on our other activities. Do follow us on social media channels – My Legacy FB and IG <to insert link> for the latest announcements and ways to stay connected. |
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I am intending to bring my family member who is in a wheelchair for this event. Is this place wheelchair friendly? |
Yes, Heartbeat@Bedok is wheelchair friendly. |
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How do I know if my slot for the panel discussion is confirmed? |
Your appointment is automatically confirmed once you have submitted the sign-up form. Please check the inbox of your registered email address. A reminder email
will also be sent to you 3 days before the session.
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I am intending to bring friends/loved ones to attend the panel discussion with me. Is each of us required to sign up? |
Yes, every person attending the panel discussion will need to register using the sign-up link in our event page. |
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If I intend to attend multiple panel discussions, do I need to register for each of them? |
Yes, please sign up for each panel discussion using their respective links. |
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I did not manage to get a slot for the panel discussion, can I do a walk-in on the event day? |
Walk-ins are available for the panel discussion talks, subject to seat availability. |
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How do I cancel/amend my appointment? |
To cancel your booking, please click the cancellation link provided in your booking confirmation email. To change your appointment to a different panel discussion session, you will need to register again using the session-specific registration link. |
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How do I know if my consultation slot is confirmed? |
We will contact you to gather more information. If you meet the eligibility criteria, you will receive an email at your registered email address confirming your consultation slot. |
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How do I cancel/amend my appointment? |
To amend or cancel your booking, please click the rescheduling or cancellation link provided in your booking confirmation email. |
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Do I need to bring anything for the consultation session? |
Please bring your NRIC and all relevant documents related to your enquiries to the session. If you need translation assistance, you may bring an interpreter. However, this person must not be a beneficiary of the legacy planning matters you are discussing. |
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Is there any limit to the topics I can ask for this consultation session? |
Only questions related to legacy planning can be asked during the consultation session. |
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If my friends/loved ones accompanying me for the event would also like a consultation session, do they need to make a separate booking? |
Yes, please make one booking per person for the consultation for personalised advice. |
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I didn’t manage to get a consultation slot. Can I do a walk-in on the event day? |
Walk-in appointments cannot be accommodated during the event. If you are unable to get a slot at the event, you may email Pro Bono SG at help@probono.sg to register for their legal clinics. |
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How do I know if my LPA certification slot is confirmed? |
Your appointment is automatically confirmed once you have submitted the sign-up form. Kindly check the inbox of your registered email address. A reminder email will also be sent to you 3 days before the session. If you are unable to find your confirmation email, please reach out to us at enquiry@publicguardian.gov.sg. |
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What do I need to prepare for this certification session? |
Before attending the LPA certification session, please: 1. Draft your online LPA on My Legacy (go.gov.sg/mylegacy-lpa-acp); and 2. Ensure all your Donee(s) and Replacement Donee (if any) have accepted their appointment in OPG Online (go.gov.sg/opgo). The status of your online LPA should be ‘Pending Certification’ when you attend the session. |
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Do I need bring anything for my certification session? Do my Donees need to be present? |
For your LPA certification session, please bring: 1. Your NRIC 2. Your mobile phone with the Singpass App installed (this must be the same phone number you provided in your LPA application) Please note that your appointed Donees are not required to attend the certification session. |
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How do I cancel/amend my appointment? |
To amend or cancel your booking, please click the rescheduling or cancellation link provided in your booking confirmation email. |
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What are the payment modes for the certification session? Do I need to pay in advance? |
Each certification session will cost $30. Payment can be made via PayNow or cash (exact amount) on the day of the session. |
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Why are there limited slots for the LPA certification sessions? |
The number of slots available is dependent on the availability of the Certificate Issuers who are offering the services at our event. |
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I attended the LPA webinar but did not manage to get a slot for the certification session. Can I do a walk-in on the event day? |
We are sorry that we are unable to accept walk-ins on the event days. If you are unable to book a slot for the LPA certification sessions, you can still book an appointment with a Certificate Issuer near you to make your LPA at their respective charges. You can check the rates and make an appointment with an LPA Certificate Issuer here. |
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Can I make an ACP at the event? |
Yes, you can make an ACP at the event via myACP as long as you:
Should you require facilitated ACP sessions, you would need to book an appointment with an ACP facilitator. An ACP facilitator is an individual certified to have ACP discussions and guide users with making decisions on their healthcare preferences. Visit an ACP service provider if you:
*Serious illnesses include Cancer, Chronic neurological diseases, Chronic Obstructive Pulmonary Disease (COPD) and End-stage Lung Disease, Dementia, End-Stage Renal Failure (ESRF), Heart Failure and Severe Liver Disease. |
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How much does it cost to make an ACP? |
There are no fees involved to complete and register your ACP using the myACP online service. However, if you make an appointment with an ACP facilitator, some service providers may charge a nominal fee for doing an ACP. Cost may vary, please check with the respective organisations for details. You may find an ACP service provider via website: MyLegacy@LifeSG. |
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What information do I need to make an ACP at the event? |
You will need a valid Singpass account. It is encouraged but not mandatory for your Nominated Healthcare Spokesperson(s) to be present for you to draft your ACP using myACP at the event. If you: 1. Wish to find out more about myACP or ACP in general, you may approach our Legacy Planning advocates who have a coloured lanyard or at the ACP booth located Zone 2. 2. Are ready to start making your myACP, you may approach our ACP volunteers at the event for a step-by-step guide at Zone 3. |
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If I prefer to speak to an ACP Facilitator, would there be any at the event who I can speak to? |
Yes, there will be ACP Facilitators at the event. You can approach the ACP booth:
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What information do I need to make a CPF Nomination? |
To make a CPF nomination at the event, you will need: 1. A valid Singpass 2. Information of your nominees: Full name, identification number and email address (optional) 3. If your nominee is a foreigner, you will also need their mailing address in addition to the above information. Our CPF volunteers will guide you through the nomination-making process and act as your witnesses to your CPF nomination. |
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For ACP and event related queries, please contact acp@aic.sg |
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For queries related to CPF Nominations, please contact cpf.gov.sg/writetous |
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For LPA related queries, please contact enquiry@publicguardian.gov.sg |